Sitout support
Help with the app, your subscription and your data.
If you need help with gambling right now
You do not have to do this alone. These services are free and confidential.
- Call or text 1-800-GAMBLER (1-800-426-2537), any time, day or night (US).
- Chat online or find help near you through the National Council on Problem Gambling (NCPG): ncpgambling.org/help-treatment
- Learn more about NCPG: ncpgambling.org
- If you are in danger or thinking about hurting yourself, call or text 988 (US) or your local emergency number.
Sitout is a self-help tracker. It is not a treatment program and does not give medical advice.
Contact us
Email: support@goodhabitlabs.com
We read every message and usually reply within 2 business days. Please include your iPhone model and iOS version if something is not working.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Sitout. Apple's guide to cancelling.
How do I restore a purchase on a new phone?
Sign in with the same Apple ID, open Sitout, go to the upgrade screen and tap Restore Purchases.
Can I get a refund?
Refunds are handled by Apple. You can ask for one at reportaproblem.apple.com.
Will my streak and savings move to a new phone?
Your data is stored only on your device, so it does not sync between phones.
How do I delete my data?
In the app, go to Help, then Settings, then Erase all my data. Deleting the app also removes everything.
I slipped. Do I lose everything?
No. You can reset your streak and keep your points and history. Every day counts.